{"id":25008,"date":"2025-05-06T08:47:50","date_gmt":"2025-05-06T08:47:50","guid":{"rendered":"https:\/\/www.aszende.com\/?p=25008"},"modified":"2025-09-12T11:47:58","modified_gmt":"2025-09-12T11:47:58","slug":"elevator-maintenance-contract","status":"publish","type":"post","link":"https:\/\/www.aszende.com\/en\/blog\/elevator-maintenance-contract\/","title":{"rendered":"Key aspects of an elevator maintenance contract"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25008\" class=\"elementor elementor-25008 elementor-24994\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a6b119 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a6b119\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a5415e8\" data-id=\"a5415e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd0e946 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"fd0e946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"911\" height=\"772\" src=\"https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/contrato-ascensores-mantenimiento-1.jpg\" class=\"attachment-full size-full wp-image-25001\" alt=\"\" srcset=\"https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/contrato-ascensores-mantenimiento-1.jpg 911w, https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/contrato-ascensores-mantenimiento-1-300x254.jpg 300w, https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/contrato-ascensores-mantenimiento-1-768x651.jpg 768w, https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/contrato-ascensores-mantenimiento-1-600x508.jpg 600w\" sizes=\"(max-width: 911px) 100vw, 911px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6c0a946\" data-id=\"6c0a946\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0bafb13 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0bafb13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What should we consider in an elevator maintenance contract? When selecting an elevator maintenance contract, it\u2019s essential to ensure it covers both the <strong>safety <\/strong> and <strong>operational efficiency <\/strong> of the equipment. This type of contract is not only a legal requirement but also serves as a preventive tool that protects users and optimizes the investment made in the elevator.  <\/p>\n<p>Like any formal agreement, it must clearly define the <strong>service provider\u2019s obligations<\/strong> as well as the client&#8217;s commitments. It\u2019s also important that it specifies the services included, emergency protocols, and the conditions under which technical inspections will be carried out. In this way, both property owners and residents\u2019 associations can rely on a dependable service tailored to their needs.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52d67cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52d67cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-436bd1d\" data-id=\"436bd1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28e70cb elementor-widget elementor-widget-heading\" data-id=\"28e70cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Is it mandatory to have an elevator maintenance contract?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c89830b elementor-widget elementor-widget-text-editor\" data-id=\"c89830b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>According to current regulations, specifically <strong>Article 13 of the new Complementary Technical Instruction (ITC) AEM 1<\/strong>, vertical mobility devices \u201cmust have a maintenance contract with an authorized maintenance company to ensure their proper functioning, safety, and preservation.\u201d This provision, part of the Regulation on Lifting and Handling Equipment, underscores the importance of specialized technical supervision to <strong>extend the elevator&#8217;s lifespan and minimize the risk of mechanical or electrical failures. .<\/strong> <\/p>\n<p>Additionally, requiring the company to be authorized ensures that it has qualified personnel, certified protocols, and proven experience in maintaining elevator systems\u2014essential conditions for complying with the technical standards set by the authorities.<\/p>\n<p>This means that all operational elevators must undergo <strong> regular inspections <\/strong> to ensure proper condition and user safety. It\u2019s not just about preventing breakdowns\u2014routine maintenance helps detect early wear or anomalies in critical components like cables, pulleys, brakes, or control electronics. In fact, industry statistics indicate that over 70% of elevator malfunctions can be prevented with proper maintenance. Therefore, the legal obligation to have a contract is not a mere formality; it is a key tool to <strong>ensure the service meets your needs <\/strong> from both a technical perspective and in terms of availability, response times, and incident coverage.   <\/p>\n<p>Moreover, in the event of an administrative inspection or an accident, having this contract can release the equipment owner from <strong>legal liability <\/strong> if it can be shown that maintenance was up to date.<\/p>\n<p>But what should this contract include? And how can it be adapted to the specifics of each installation? Below are the essential elements.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49ceff5 elementor-widget elementor-widget-heading\" data-id=\"49ceff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Basic elements an elevator maintenance contract should include<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53f5fe6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53f5fe6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4eb8c40\" data-id=\"4eb8c40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd891e2 elementor-widget-laptop__width-initial elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"cd891e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1170\" height=\"835\" src=\"https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/Contratos_1.png\" class=\"attachment-full size-full wp-image-25022\" alt=\"\" srcset=\"https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/Contratos_1.png 1170w, https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/Contratos_1-300x214.png 300w, https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/Contratos_1-1024x731.png 1024w, https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/Contratos_1-768x548.png 768w, https:\/\/www.aszende.com\/wp-content\/uploads\/2025\/05\/Contratos_1-600x428.png 600w\" sizes=\"(max-width: 1170px) 100vw, 1170px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ecc6198\" data-id=\"ecc6198\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-abf4c01 elementor-widget elementor-widget-text-editor\" data-id=\"abf4c01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Conditions for termination or modification of the contract:<\/strong> It\u2019s crucial to include the terms under which the contract can be terminated or renegotiated. This includes notice periods, potential penalties, and conditions for switching maintenance providers. <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d17992 elementor-widget elementor-widget-text-editor\" data-id=\"1d17992\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Identification of the equipment and registration number:<\/strong> Every contract must identify the equipment, including its technical specifications, the serial number assigned by the manufacturer, and the official registration number issued by the competent authority.<\/li><li><strong>Frequency of preventive maintenance visits:<\/strong> The contract should specify exactly how many technical visits will be made per year and how often. This consistency is crucial for <strong>anticipating potential issues<\/strong> and ensuring the elevator operates properly and legally.<\/li><li><strong>Services included and excluded in the fee:<\/strong> It\u2019s essential that the contract clearly defines the scope of service\u2014that is, which interventions are covered by the <strong>monthly or annual fee<\/strong> and which ones will require an additional quote.<\/li><li><strong>Procedures in case of breakdown or emergency: <\/strong> The contract should include the protocol for handling technical failures or entrapment situations. It\u2019s important to clarify whether 24-hour assistance is available and whether it&#8217;s included in the agreed cost.<\/li><li><strong>Inspection and technical review protocols:<\/strong> Inspections must comply with current regulations. The contract should include the <strong>checks and technical tests<\/strong> to be performed during each visit according to the standards.<\/li><li><strong>Legal obligations of both parties:<\/strong> The contract must establish the legal obligations of the maintenance company and those of the owner or community.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-410bd43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"410bd43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88abf01\" data-id=\"88abf01\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a538e67 elementor-widget elementor-widget-text-editor\" data-id=\"a538e67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong> <\/strong>While standard services typically use predefined contracts, there is the possibility of customizing them to suit the specific needs of each client. To this end, a section called <strong>\u201cParticular Clauses\u201d<\/strong> can be added, where additional agreements are clearly and mutually established. This flexibility allows certain aspects of the service to be personalized without giving up a solid and efficient contractual framework.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ccf49c elementor-widget elementor-widget-heading\" data-id=\"4ccf49c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why trust Aszende for your elevator maintenance?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f5a927 elementor-widget elementor-widget-text-editor\" data-id=\"3f5a927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With more than 45 years of experience, Aszende has established itself as a leading <a href=\"https:\/\/www.aszende.com\/en\/blog\/best-elevator-maintenance-company\/\">company in elevator maintenance<\/a>, installation, and modernization across Spain. Our approach is based on three essential pillars: <\/p>\n<ul>\n<li><strong>Commitment:<\/strong> We strictly comply with all current regulations, have highly qualified technicians, and offer 24\/7 assistance to resolve any issue quickly.<\/li>\n<li><strong>Technology:<\/strong> We implement innovative solutions such as remote <strong>monitoring, predictive diagnostics, and intelligent systems <\/strong> that enhance maintenance efficiency and reduce response times.<\/li>\n<li><strong>Personalized service:<\/strong> At Aszende, we don\u2019t offer standard contracts. We thoroughly study each installation to design a contract that fits the real needs of the building and its vertical mobility system. <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What should we consider in an elevator maintenance contract? When selecting an elevator maintenance contract, it\u2019s essential to ensure it covers both the safety and operational efficiency of the equipment. This type of contract is not only a legal requirement but also serves as a preventive tool that protects users and optimizes the investment made [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":24997,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[14],"tags":[],"class_list":["post-25008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-instalaciones"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Key aspects of an elevator maintenance contract - Aszende<\/title>\n<meta name=\"description\" content=\"What should we consider in an elevator maintenance contract? 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