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What should we consider in an elevator maintenance contract? When selecting an elevator maintenance contract, it’s essential to ensure it covers both the safety and operational efficiency of the equipment. This type of contract is not only a legal requirement but also serves as a preventive tool that protects users and optimizes the investment made in the elevator.
Like any formal agreement, it must clearly define the service provider’s obligations as well as the client’s commitments. It’s also important that it specifies the services included, emergency protocols, and the conditions under which technical inspections will be carried out. In this way, both property owners and residents’ associations can rely on a dependable service tailored to their needs.
Is it mandatory to have an elevator maintenance contract?
According to current regulations, specifically Article 13 of the new Complementary Technical Instruction (ITC) AEM 1, vertical mobility devices “must have a maintenance contract with an authorized maintenance company to ensure their proper functioning, safety, and preservation.” This provision, part of the Regulation on Lifting and Handling Equipment, underscores the importance of specialized technical supervision to extend the elevator’s lifespan and minimize the risk of mechanical or electrical failures. .
Additionally, requiring the company to be authorized ensures that it has qualified personnel, certified protocols, and proven experience in maintaining elevator systems—essential conditions for complying with the technical standards set by the authorities.
This means that all operational elevators must undergo regular inspections to ensure proper condition and user safety. It’s not just about preventing breakdowns—routine maintenance helps detect early wear or anomalies in critical components like cables, pulleys, brakes, or control electronics. In fact, industry statistics indicate that over 70% of elevator malfunctions can be prevented with proper maintenance. Therefore, the legal obligation to have a contract is not a mere formality; it is a key tool to ensure the service meets your needs from both a technical perspective and in terms of availability, response times, and incident coverage.
Moreover, in the event of an administrative inspection or an accident, having this contract can release the equipment owner from legal liability if it can be shown that maintenance was up to date.
But what should this contract include? And how can it be adapted to the specifics of each installation? Below are the essential elements.
Basic elements an elevator maintenance contract should include
- Identification of the equipment and registration number: Every contract must identify the equipment, including its technical specifications, the serial number assigned by the manufacturer, and the official registration number issued by the competent authority.
- Frequency of preventive maintenance visits: The contract should specify exactly how many technical visits will be made per year and how often. This consistency is crucial for anticipating potential issues and ensuring the elevator operates properly and legally.
- Services included and excluded in the fee: It’s essential that the contract clearly defines the scope of service—that is, which interventions are covered by the monthly or annual fee and which ones will require an additional quote.
- Procedures in case of breakdown or emergency: The contract should include the protocol for handling technical failures or entrapment situations. It’s important to clarify whether 24-hour assistance is available and whether it’s included in the agreed cost.
- Inspection and technical review protocols: Inspections must comply with current regulations. The contract should include the checks and technical tests to be performed during each visit according to the standards.
- Legal obligations of both parties: The contract must establish the legal obligations of the maintenance company and those of the owner or community.
- Conditions for termination or modification of the contract: It’s crucial to include the terms under which the contract can be terminated or renegotiated. This includes notice periods, potential penalties, and conditions for switching maintenance providers.
While standard services typically use predefined contracts, there is the possibility of customizing them to suit the specific needs of each client. To this end, a section called “Particular Clauses” can be added, where additional agreements are clearly and mutually established. This flexibility allows certain aspects of the service to be personalized without giving up a solid and efficient contractual framework.
Why trust Aszende for your elevator maintenance?
With more than 45 years of experience, Aszende has established itself as a leading company in elevator maintenance, installation, and modernization across Spain. Our approach is based on three essential pillars:
- Commitment: We strictly comply with all current regulations, have highly qualified technicians, and offer 24/7 assistance to resolve any issue quickly.
- Technology: We implement innovative solutions such as remote monitoring, predictive diagnostics, and intelligent systems that enhance maintenance efficiency and reduce response times.
- Personalized service: At Aszende, we don’t offer standard contracts. We thoroughly study each installation to design a contract that fits the real needs of the building and its vertical mobility system.
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